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Awaiting Order Arrival

How can I track my order?

You can track your order using the tracking link sent to your email/SMS or visit our Order Tracking page.

How long will it take for my order to arrive?

Shipping Charge and Time:

Delivery Time : Handling time + Transit time
Handling time: 0-1 business days (Monday to Saturday)

Shipping rate and transit time:

For Cash On Delivery orders:

Shipping Name: Free Shipping
Transit time: 5 to 6 business days (Monday to Saturday)

My tracking status hasn’t updated. What should I do?

Sometimes tracking updates are delayed. If there’s no update for 48 hours, contact our support team for assistance.

What if my order is delayed?

We try our best to deliver on time, but delays can happen due to unforeseen reasons. If your order is delayed beyond the expected time, reach out to us.

Can I change my delivery address after placing an order?

If your order hasn’t been shipped yet, we may be able to update the address. Contact us ASAP for changes.

Ordering & Payment

What payment methods do you accept?

Currently, we only accept Cash on Delivery (COD) for all orders.

Is there any extra charge for COD?

No, we do not charge any additional fees for Cash on Delivery.

Can I pay online for my order?

At the moment, we only offer COD, but we may introduce online payment options soon.

Do I need to make any advance payment?

No advance payment is required. You pay the full amount when your order is delivered.

What if I don’t have cash at the time of delivery?

Please ensure you have the exact amount ready, as our delivery partners may not carry change.

After sales

What if I receive a damaged or defective product?

If your product arrives damaged or defective, contact us within 5 days of delivery with photos, and we’ll assist you.

Do you offer returns or exchanges?

Yes, we offer a 5-day return and exchange policy for eligible products. If you receive a damaged, defective, or incorrect item, contact us within 5 days of delivery with proof, and we’ll arrange a replacement or refund.

How can I get support for my order?

You can reach out to our customer support team via our Contact Us page for any post-purchase queries.

Is there a warranty on the products?

We do not offer a warranty, but we provide a 5-day return and replacement policy for damaged, defective, or incorrect items. Contact us within 5 days of delivery for assistance.

Can I cancel my order after receiving it?

No, orders cannot be canceled after delivery. However, if you receive a damaged, defective, or incorrect item, you can request a return within 5 days of delivery.

Refund

How do I request a refund?

To request a refund, email us at care@dramebaaj.com within 5 days of delivery with your order number and reason for return.

What items are eligible for a refund?

Refunds are only available for damaged, defective, or missing products. A 360-degree unboxing video is required as proof.

How long does it take to process a refund?

Once we receive and inspect the returned item, refunds are processed within 7 business days to the original payment method.

Can I get a refund for an exchange?

No, if you opt for an exchange, a new order will be sent after the old one is picked up. Refunds apply only to returns.

Who covers the return shipping cost?

Return shipping details will be shared during authorization. In some cases, customers may need to bear return shipping charges.